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Setting Up Dell PowerEdge Diagnostics

Dell™ PowerEdge™ Diagnostics Version 2.9 User's Guide

  Before You Begin

  Things to Remember

  Setup and Diagnostic Requirements

  Setting Up Diagnostics


This section describes the process for setting up Dell™ PowerEdge™ Diagnostics.


Before You Begin


Things to Remember


Setup and Diagnostic Requirements

PowerEdge Diagnostics must be set up on each managed system to run diagnostics locally.

Managed System Requirements

Diagnostic Requirements

Table 2-1. Device Dependencies 

Device

Operating System

Dependency

Default Behavior

Intel® NIC

Microsoft® Windows®

Intel PROSet Utility for Microsoft Device Manager or Intel PROSet management agent. You can access the Intel PROSet Utility for Microsoft Device Manager from either the Dell PowerEdge Service and Diagnostic Utilities CD or from the Dell Support website at support.dell.com.

Intel vendor network tests are not available.

Intel NIC

Windows 2000

Windows Server® 2003 (32-bit and 64-bit)

Driver version 9.2.24.1 or greater.

Driver version 9.2.24.1 or greater for PCI-X NICs.

Driver version 9.6.31.0 or greater for PCIe NICs.

Intel NIC diagnostic tests may not function properly.

NOTE: For systems that have a PCIe Intel network interface card (NIC), Intel PROSet Utility for Microsoft Device Manager is required for the Intel network adapter diagnostics in Microsoft Windows. If you have a PCI-X Intel NIC, install either the Intel PROSet for Microsoft Device Manager or the Intel PROSet management agent to enable Intel network adapter diagnostics. If you have any other Dell-supported Intel NIC, you must install the Intel PROSet management agent. If these requirements are not met, the Intel vendor tests will not be available (only the default network diagnostics are available).

Adaptec® RAID Controllers on PowerEdge SC systems

Microsoft Windows

RAID Storage Manager (RSM) version 1.0 or later.

The diagnostic tests for the PERC320/DC RAID controller, the hard drives attached to the PERC320/DC RAID controller, and the hard drives attached to the SCSI39320 may not function properly or may not be available.

Adaptec RAID Controllers on all other PowerEdge systems

Microsoft Windows

Storage Management Service version 1.0 or later.

PowerEdge Diagnostics may not enumerate the RAID controller. The diagnostic tests for hard drives attached to the Adaptec RAID controller may not be available.

Adaptec RAID Controllers on all PowerEdge systems

Red Hat® Enterprise Linux® and SUSE® Linux Enterprise Server

Adaptec driver (aacraid) with version greater than 1.1.2 must be installed.

The diagnostic tests for hard drives attached to the Adaptec RAID controller may not function properly.

DRAC 4

Microsoft Windows, SUSE Linux Enterprise Server, and Red Hat Enterprise Linux

Remote Access Controller component on Windows, Remote Access Core component on Linux.

All tests fail with an internal warning indicating that the drivers and services are not installed.

Dual In-line Memory Modules (DIMMs)

Red Hat Enterprise Linux and SUSE Linux Enterprise Server

Open Intelligent Platform Management Interface (OpenIPMI) driver. You can download the OpenIPMI driver component from the Dell Support website at support.dell.com.

If either the Dell OpenManage systems management software or the OpenIPMI driver are not available, the Memory Status Test fails with a warning message stating that the Hardware Application Programming Interface is either not installed or has not started.

DRAC 5

Red Hat Enterprise Linux and SUSE Linux Enterprise Server

OpenIPMI driver. You can download the OpenIPMI driver component from the Dell Support website at support.dell.com.

The DRAC 5 hardware will not be detected and the diagnostic tests will not be available.

USB Controllers

Red Hat Enterprise Linux and SUSE Linux Enterprise Server

usbutils package (version 0.11 or above.)

Diagnostic tests for USB devices will not be available.

All supported devices

Red Hat Enterprise Linux and SUSE Linux Enterprise Server

pciutils package (version 2.1.11 or above.)

PowerEdge Diagnostics installation fails.

Broadcom® NIC

Red Hat Enterprise Linux and SUSE Linux Enterprise Server

bnx2 driver version 1.4.51 or greater.

tg3 driver version 3.71 or greater.

PowerEdge Diagnostics GUI may not function properly.

NOTE: Memory diagnostics are not supported on the following PowerEdge systems as they do not support IPMI: SC420, SC430, SC440, SC1420, and SC1430.

Setting Up Diagnostics

The PowerEdge Diagnostics installation files, for Microsoft Windows and Linux operating systems, are available at the Dell Support website at support.dell.com.

NOTE: Ensure that you accept the End-User License Agreement (EULA) while installing PowerEdge Diagnostics.

Installing PowerEdge Diagnostics on Microsoft Windows

The following steps show how to install PowerEdge Diagnostics on systems running supported Microsoft Windows operating systems.

  1. Run the .exe file to start the installer.

  2. The Welcome to the Dell PowerEdge Diagnostics 2.9 Wizard screen appears.

  3. Click Next.

  4. The Dell Software License Agreement displays.

  5. Click I Agree to accept the terms of the agreement.

  6. Click Install to accept the default directory path or, click Browse and navigate to the directory where you want to install PowerEdge Diagnostics, and click Install.

  7. Click Finish.

  8. Click Start® Programs® PowerEdge Diagnostics 2.9 and select PowerEdge Diagnostics GUI to run in GUI mode or select PowerEdge Diagnostics CLI to run in CLI mode.

NOTE: The option to run PowerEdge Diagnostics from the Start menu is available only to the Administrator who installed the application. All other Administrators must use the StartDiags shortcut inside the installation folder to run the application.
NOTE: To uninstall PowerEdge Diagnostics 2.9, click Start®  Programs®  PowerEdge Diagnostics 2.9® Uninstall.
NOTE: Uninstallation of Dell PowerEdge Diagnostics requires a minimum free space of 40 KB on your system drive.

To run PowerEdge Diagnostics in the CLI mode on Microsoft Windows and Linux operating systems, run the pediags program from x/oldiags/bin (where x is the installation directory.)

NOTE: Always run the pediags program from x/oldiags/bin. Do not install and run the pediags program from a network-mapped drive. Some network-diagnostic tests disconnect the network.

Installing PowerEdge Diagnostics on Linux

The following steps show how to install PowerEdge Diagnostics on systems running supported Linux operating systems.

  1. Extract the tar.gz file to a desired location. The extracted files contain an install script (install.sh) and the required installation packages.

  2. Run install.sh to install these packages.

  3. The Dell Software License Agreement displays.

  4. Type Y to accept the terms of the agreement.

  5. All the files needed to run the application are extracted to the default install directory, /opt/dell/pediags.

  6. Run startDiags.sh in the /opt/dell/pediags directory, to launch PowerEdge Diagnostics.

NOTE: Do not extract or copy startDiags.sh to another directory and attempt running the application.
NOTE: Running PowerEdge Diagnostics on a read-only file system is not supported.
NOTE: To uninstall the application, run uninstall.sh. This file is located in the installation directory.

The PowerEdge Diagnostics GUI, which is a 32-bit application, does not function on Red Hat Enterprise Linux (x86_64) systems if Compatibility Arch Support packages are missing.

Your Red Hat Enterprise Linux (x86_64) system may display the following message when you try launching PowerEdge Diagnostics:

Compatibility Arch Support package(s) [gtk, pango, and redhat-artwork] is not installed on this system. For details on installing the package(s) please refer to the README file.

To resolve the issue, perform the following actions:

  1. Run the Red Hat Package Management Utility (redhat-config-packages).

  2. Select the Compatibility Arch Support check box in the Package Management window and click Details. A new window, Compatibility Arch Support Details, displays.

  3. Select gtk, pango, and redhat-artwork packages for installation and click Close.

  4. Click the Update button in the Package Management window.

NOTE: Running multiple instances of PowerEdge Diagnostics is not supported.

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