More Information on Firewalls

If a firewall has been enabled on this PC, this may be preventing the installer from detecting the printer. Temporarily disable the firewall on this PC before continuing with the installation. If you have a firewall enabled (such as ZoneAlarm©, BlackICE©, etc.), see your firewall vendor’s documentation for instructions on how to disable the firewall.

Whenever the software firewall is disabled, HP strongly recommends that the following things be installed on your computer:

For general information on communication troubleshooting please refer to the documentation that came with your printer and visit the support website at http://www.hp.com/support.

Firewalls frequently cause communication issues. If a firewall is enabled on a networked computer, the following problems can occur:

    During software installation:

    After software installation:


For more information:

Printing an HP Jetdirect test page

Glossary of Network Printing Terms