Printer Not Found

The installation software performed a full discovery on your network, but it didn't find your printer. Check the following:

1. Make sure the printer and print server (if using an external print server) are plugged in.

2. Make sure the printer is turned on.

3. You may be trying to connect to an IPv6-only network. If this is the case, you may need to update your port monitor. For more information on upgrading your port monitor, refer to the read-me file on your HP Jetdirect CD-ROM. Additional information can be found by clicking Help on your Windows File Manager and running a search on "port monitor."

4. Check if you have a firewall enabled on your computer.  If a firewall has been enabled on your computer, this may be preventing the installer from detecting the printer. Temporarily disable the firewall on your computer before continuing with the installation.  If you have a firewall enabled (such as ZoneAlarm©, BlackICE©, etc.), see your firewall vendor’s documentation for instructions on how to disable the firewall. HP strongly recommends that the following be installed on your computer: (1) A hardware device that provides firewall protection between the Internet and your computer, such as a gateway and (2) an up-to-date virus detection program.

More information on firewalls.

5. If you have made any changes, please restart the software to see if it discovers your printer now.


For more information:

Printing an HP Jetdirect test page

Glossary of Network Printing Terms